I have had the pleasure of working repeatedly with Olivia Z. and her team on custom felt products, and it is always such a positive experience. The factory produces high-quality felt - sturdy, vibrant in colors, and soft yet structured to hold the shape of the products - while handling bulk orders efficiently and carefully. What really makes the partnership special is Olivia Z. herself - she is incredibly amicable, cheerful, approachable, and always goes out of her way to make the process smooth and enjoyable. Working with her feels effortless, and I genuinely love partnering with her and her team on every project. 

I have been a repeat client working primarily with Olivia Z. and her team on custom felt products. The factory delivers consistent workmanship with no major defects on bulk orders; and is cooperative, amicable and helpful in resolving any major issues, if any. They offer a solid range of felt products (both recycled synthetic or wool) and thickness for hard felt - with materials that are sturdy, hold color well, and provides both structure and softness without being flimsy or inferior quality. Overall their pricing for felt products are competitive and offers good value for bulk production. Orders are generally packed neatly, arrive in good condition, and are well-protected during shipping. Their service is responsive and reliable, and Olivia in particular stands out for her professionalism, attentiveness, and consistent reassuring support throughout the process - making the collaboration smooth and establishing her and her team as a dependable partner for custom felt manufacturing.